Have questions for us?
Here's some answers to frequently asked questions
A FEW IMPORTANT NOTES ABOUT MOREMEE
- Moremee is a business that’s all about making everyday essentials available and more affordable. Our goal is to make shopping simple for you, but we also need to make a profit to keep things running. Every time you place an order, we make a very small profit, but the more people who use Moremee, the more we can offer discounts and savings to everyone. So, why not spread the word and help your friends save some money too? The more the merrier!
- As a new business, we’re still figuring things out and streamlining our processes. Right now, our team is handling everything manually and we don’t have a dedicated support staff just yet. We’ll do our best to get back to you as soon as we can, but please allow for up to 12 hours for a response. In the meantime, take a look at our FAQ document for answers to common questions. Thanks for your patience and understanding!
Moremee is a group buying platform that allows users to shop strategically to save time and money. Users can request for products not found in the store and we buy in advance for things we need in the future. We buy directly from manufacturers at cost price, reducing the high margin charged by other stores. Shipping takes approximately 45 working days from the time of shopping, and we offer refunds for products not meeting the minimum order quantity (MOQ).
Yes, we do make money! At Moremee, our profit margins are modest, and right now, we’re using that money to balance shipping costs and improve our operations. We’re working hard to build the business, and we’re looking forward to the day when we can pay ourselves and keep growing. Thank you for your support!
Orders can be placed during designated ordering windows that are announced in the community. These windows may be tied to special events like religious celebrations, weather, or back-to-school season. When it’s time to place an order, we’ll send out an announcement with all the details. If you have not joined the community don’t hesitate to do so
Not at all, we will always bring back things from the previous round, let us know things you will like us to bring back in the next round and we will include them for you
Absolutely! If you’re looking for something specific, there is a special button on the website. Be sure to include the name and a picture of the item you’re interested in, as well as the timeline for receiving it and your preferred shipping option. We’re here to help make your shopping experience as seamless as possible. Let us know how we can assist you!
We have a request button on the website. We want you to help us serve you better by telling us things you need. Just add thee name and the picture. We will definitely add it in the coming round.
As a way to save more money for us, we go for the cheapest shipping in the market. Approximately 45-60 business days due to the time it takes to order all goods from different suppliers, consolidate, track, and ship. We’re closely monitoring shipping timelines and will keep you updated if there are any changes or delays. Thanks for your understanding!
No worries, we appreciate your patience! We’re closely monitoring the shipping timeline and will keep you updated with any new information. Thank you for your understanding!
If you’re looking for a faster shipping option, we do offer air shipping, but it is more expensive. If you’re okay with the cost, simply reach out to our customer service and we will do our best to accommodate your request.
The shipping fee is calculated based on a formula that takes into account the weight and volume of your order, as well as other factors such as exchange rate and shipping method. Our goal is to keep shipping costs as low as possible for our customers, so we strive to find the most cost-effective shipping solution for each order.
The service charge is a fee we charge to cover the administrative and operational costs of our business. It helps us to ensure that your orders are properly filled and delivered to you. The fee is calculated based on the number of items in your order, with different charges for different ranges of item quantities. Please note that this fee is subject to change and we will keep you informed if it does. We are also working towards becoming a registered business, at which point the service charge will be replaced with a standard 5% GST.
- 2-5 items = $5
- 5-10 items = $10
- 10-15 items = $13
- 15 items and above = $15
We accept orders from around the world, with most orders coming from the USA, Canada, the UK, and Nigeria.
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